{"id":3959,"date":"2017-12-01T11:22:10","date_gmt":"2017-12-01T10:22:10","guid":{"rendered":"http:\/\/dev.thermokey.it\/after-sales-complaint-fault-report\/"},"modified":"2026-03-12T11:07:53","modified_gmt":"2026-03-12T10:07:53","slug":"apres-vente-rapport-de-plainte-erreur","status":"publish","type":"page","link":"https:\/\/www.thermokey.com\/fr\/apres-vente-rapport-de-plainte-erreur\/","title":{"rendered":"Apr\u00e8s-vente &#8211; Rapport de plainte \/ erreur"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body><p>[vc_section disable_element=&nbsp;&raquo;yes&nbsp;&raquo;][vc_row][vc_column]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3952-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3952\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/3959#wpcf7-f3952-o1\" method=\"post\" class=\"wpcf7-form init b970afc68e9a cmatic-conn cmatic-aud-0 cmatic-mapd0-0 cmatic-v097803 cmatic-sent-0 cmatic-total-0\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3952\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3952-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:3952,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_update-cf7-6.1.5&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.5\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAAB2ki-K3y5gDG9a7\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<div class=\"after-sales\">\n\t<h3>COMMANDE\/DONNEES DU CLIENT:\n\t<\/h3>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"aftersales-non-conformita-country\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" tabindex=\"1\" aria-required=\"true\" aria-invalid=\"false\" name=\"aftersales-non-conformita-country\"><option value=\"\">Pays d\u2019origine (obligatoire)<\/option><option value=\"Andorra\">Andorra<\/option><option value=\"United Arab Emirates (EAU)\">United Arab Emirates (EAU)<\/option><option value=\"Afghanistan\">Afghanistan<\/option><option value=\"Antigua and Barbuda\">Antigua and Barbuda<\/option><option value=\"Angola\">Angola<\/option><option value=\"Albania\">Albania<\/option><option value=\"Armenia\">Armenia<\/option><option value=\"Antille Olandesi\">Antille Olandesi<\/option><option value=\"Angola\">Angola<\/option><option value=\"Antarctica\">Antarctica<\/option><option value=\"Argentina\">Argentina<\/option><option value=\"American Samoa\">American Samoa<\/option><option value=\"Austria\">Austria<\/option><option value=\"Australia\">Australia<\/option><option value=\"Aruba\">Aruba<\/option><option value=\"Azerbaijan\">Azerbaijan<\/option><option value=\"Bosnia and Herzegovina\">Bosnia and Herzegovina<\/option><option value=\"Barbados\">Barbados<\/option><option value=\"Bangladesh\">Bangladesh<\/option><option value=\"Belgium\">Belgium<\/option><option value=\"Burkina Faso\">Burkina Faso<\/option><option value=\"Bulgaria\">Bulgaria<\/option><option value=\"Bahrain\">Bahrain<\/option><option value=\"Burundi\">Burundi<\/option><option value=\"Benin\">Benin<\/option><option value=\"Bermuda\">Bermuda<\/option><option value=\"Brunei Darussalam\">Brunei Darussalam<\/option><option value=\"Bolivia\">Bolivia<\/option><option value=\"Brazil\">Brazil<\/option><option value=\"Bahamas\">Bahamas<\/option><option value=\"Bhutan\">Bhutan<\/option><option value=\"Bouvet Island\">Bouvet Island<\/option><option value=\"Botswana\">Botswana<\/option><option value=\"Belarus\">Belarus<\/option><option value=\"Belize\">Belize<\/option><option value=\"Canada\">Canada<\/option><option value=\"Cocos (Keeling) Islands\">Cocos (Keeling) Islands<\/option><option value=\"Congo, Democratic Republic of\">Congo, Democratic Republic of<\/option><option value=\"Central African Republic\">Central African Republic<\/option><option value=\"Congo\">Congo<\/option><option value=\"Switzerland\">Switzerland<\/option><option value=\"C\u00f4te d&#039;Ivoire\">C\u00f4te d&#039;Ivoire<\/option><option value=\"Cook Islands\">Cook Islands<\/option><option value=\"Chile\">Chile<\/option><option value=\"Cameroon\">Cameroon<\/option><option value=\"China\">China<\/option><option value=\"Colombia\">Colombia<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"Serbia\">Serbia<\/option><option value=\"Cuba\">Cuba<\/option><option value=\"Cape Verde\">Cape Verde<\/option><option value=\"Christmas Island\">Christmas Island<\/option><option value=\"Cyprus\">Cyprus<\/option><option value=\"Czech Republic\">Czech Republic<\/option><option value=\"Germany\">Germany<\/option><option value=\"Djibouti\">Djibouti<\/option><option value=\"Denmark\">Denmark<\/option><option value=\"Dominica\">Dominica<\/option><option value=\"Dominican Republic\">Dominican Republic<\/option><option value=\"Algeria\">Algeria<\/option><option value=\"Ecuador\">Ecuador<\/option><option value=\"Estonia\">Estonia<\/option><option value=\"Egypt\">Egypt<\/option><option value=\"West Sahara\">West Sahara<\/option><option value=\"Eritrea\">Eritrea<\/option><option value=\"Spain\">Spain<\/option><option value=\"Ethiopia\">Ethiopia<\/option><option value=\"Finland\">Finland<\/option><option value=\"Fiji\">Fiji<\/option><option value=\"Falkland Islands\">Falkland Islands<\/option><option value=\"Micronesia, Federated States of\">Micronesia, Federated States of<\/option><option value=\"Faeroer Islands\">Faeroer Islands<\/option><option value=\"France\">France<\/option><option value=\"Gabon\">Gabon<\/option><option value=\"United Kingdom\">United Kingdom<\/option><option value=\"Grenada\">Grenada<\/option><option value=\"Georgia\">Georgia<\/option><option value=\"French Guyana\">French Guyana<\/option><option value=\"Ghana\">Ghana<\/option><option value=\"Gibraltar\">Gibraltar<\/option><option value=\"Greenland\">Greenland<\/option><option value=\"Gambia\">Gambia<\/option><option value=\"Guinea\">Guinea<\/option><option value=\"Guadalupa\">Guadalupa<\/option><option value=\"Equatorial Guinea\">Equatorial Guinea<\/option><option value=\"Greece\">Greece<\/option><option value=\"South Georgia and Sandwich Islands\">South Georgia and Sandwich Islands<\/option><option value=\"Guatemala\">Guatemala<\/option><option value=\"Guam\">Guam<\/option><option value=\"Guinea-Bissau\">Guinea-Bissau<\/option><option value=\"Guyana\">Guyana<\/option><option value=\"Hong Kong\">Hong Kong<\/option><option value=\"Heard and McDonald islands\">Heard and McDonald islands<\/option><option value=\"Honduras\">Honduras<\/option><option value=\"Croatia\">Croatia<\/option><option value=\"Haiti\">Haiti<\/option><option value=\"Hungary\">Hungary<\/option><option value=\"Indonesia\">Indonesia<\/option><option value=\"Ireland\">Ireland<\/option><option value=\"Israel\">Israel<\/option><option value=\"Isle of Man\">Isle of Man<\/option><option value=\"India\">India<\/option><option value=\"British territory on Indian Ocean\">British territory on Indian Ocean<\/option><option value=\"Iraq\">Iraq<\/option><option value=\"Iran, Islamic Republic of\">Iran, Islamic Republic of<\/option><option value=\"Iceland\">Iceland<\/option><option value=\"Italy\">Italy<\/option><option value=\"Jamaica\">Jamaica<\/option><option value=\"Jordan\">Jordan<\/option><option value=\"Japan\">Japan<\/option><option value=\"Kenya\">Kenya<\/option><option value=\"Kyrgyzstan\">Kyrgyzstan<\/option><option value=\"Cambodia\">Cambodia<\/option><option value=\"Kiribati\">Kiribati<\/option><option value=\"Comoros\">Comoros<\/option><option value=\"Saint Kitts and Nevis\">Saint Kitts and Nevis<\/option><option value=\"North Korea\">North Korea<\/option><option value=\"South Korea\">South Korea<\/option><option value=\"Kuwait\">Kuwait<\/option><option value=\"Cayman Islands\">Cayman Islands<\/option><option value=\"Kazakhstan\">Kazakhstan<\/option><option value=\"Lao People&#039;s Democratic Republic\">Lao People&#039;s Democratic Republic<\/option><option value=\"Lebanon\">Lebanon<\/option><option value=\"Saint Lucia\">Saint Lucia<\/option><option value=\"Liechtenstein\">Liechtenstein<\/option><option value=\"Sri Lanka\">Sri Lanka<\/option><option value=\"Liberia\">Liberia<\/option><option value=\"Lesotho\">Lesotho<\/option><option value=\"Lithuania\">Lithuania<\/option><option value=\"Luxembourg\">Luxembourg<\/option><option value=\"Latvia\">Latvia<\/option><option value=\"Libya\">Libya<\/option><option value=\"Morocco\">Morocco<\/option><option value=\"Monaco\">Monaco<\/option><option value=\"Moldova, Republic of\">Moldova, Republic of<\/option><option value=\"Madagascar\">Madagascar<\/option><option value=\"Marshall Islands\">Marshall Islands<\/option><option value=\"Macedonia, the former Yugoslav Republic of\">Macedonia, the former Yugoslav Republic of<\/option><option value=\"Mali\">Mali<\/option><option value=\"Myanmar\">Myanmar<\/option><option value=\"Mongolia\">Mongolia<\/option><option value=\"Macao\">Macao<\/option><option value=\"Marianne Northern Islands\">Marianne Northern Islands<\/option><option value=\"Martinica\">Martinica<\/option><option value=\"Mauritania\">Mauritania<\/option><option value=\"Montserrat\">Montserrat<\/option><option value=\"Malta\">Malta<\/option><option value=\"Mauritius\">Mauritius<\/option><option value=\"Maldives\">Maldives<\/option><option value=\"Malawi\">Malawi<\/option><option value=\"Mexico\">Mexico<\/option><option value=\"Malaysia\">Malaysia<\/option><option value=\"Mozambique\">Mozambique<\/option><option value=\"Namibia\">Namibia<\/option><option value=\"New Caledonia\">New Caledonia<\/option><option value=\"Niger\">Niger<\/option><option value=\"Norfolk Isle\">Norfolk Isle<\/option><option value=\"Nigeria\">Nigeria<\/option><option value=\"Nicaragua\">Nicaragua<\/option><option value=\"Netherlands\">Netherlands<\/option><option value=\"Norway\">Norway<\/option><option value=\"Nepal\">Nepal<\/option><option value=\"Nauru\">Nauru<\/option><option value=\"Niue\">Niue<\/option><option value=\"New Zealand\">New Zealand<\/option><option value=\"Oman\">Oman<\/option><option value=\"Panama\">Panama<\/option><option value=\"Peru\">Peru<\/option><option value=\"French Polynesia\">French Polynesia<\/option><option value=\"Papua New Guinea\">Papua New Guinea<\/option><option value=\"Philippines\">Philippines<\/option><option value=\"Pakistan\">Pakistan<\/option><option value=\"Poland\">Poland<\/option><option value=\"St. Pierre and Miquelon\">St. Pierre and Miquelon<\/option><option value=\"Pitcairn Isle\">Pitcairn Isle<\/option><option value=\"Puerto Rico\">Puerto Rico<\/option><option value=\"Occupied Palestinian Territories\">Occupied Palestinian Territories<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Palau\">Palau<\/option><option value=\"Paraguay\">Paraguay<\/option><option value=\"Qatar\">Qatar<\/option><option value=\"Reunion Islands\">Reunion Islands<\/option><option value=\"Romania\">Romania<\/option><option value=\"Russian Federation\">Russian Federation<\/option><option value=\"Rwanda\">Rwanda<\/option><option value=\"Saudi Arabia\">Saudi Arabia<\/option><option value=\"Solomon Islands\">Solomon Islands<\/option><option value=\"Seychelles\">Seychelles<\/option><option value=\"South Sudan\">South Sudan<\/option><option value=\"Sweden\">Sweden<\/option><option value=\"Singapore\">Singapore<\/option><option value=\"St. Helena\">St. Helena<\/option><option value=\"Slovenia\">Slovenia<\/option><option value=\"Svalbard and Jan Mayen\">Svalbard and Jan Mayen<\/option><option value=\"Slovakia\">Slovakia<\/option><option value=\"Sierra Leone\">Sierra Leone<\/option><option value=\"San Marino\">San Marino<\/option><option value=\"Senegal\">Senegal<\/option><option value=\"Somalia\">Somalia<\/option><option value=\"Suriname\">Suriname<\/option><option value=\"Sao Tome and Principe\">Sao Tome and Principe<\/option><option value=\"El Salvador\">El Salvador<\/option><option value=\"Syrian Arab Republic\">Syrian Arab Republic<\/option><option value=\"Swaziland\">Swaziland<\/option><option value=\"Turks and Caicos Islands\">Turks and Caicos Islands<\/option><option value=\"Chad\">Chad<\/option><option value=\"French overseas territories\">French overseas territories<\/option><option value=\"Togo\">Togo<\/option><option value=\"Thailand\">Thailand<\/option><option value=\"Tajikistan\">Tajikistan<\/option><option value=\"Tokelau\">Tokelau<\/option><option value=\"Timor-Leste\">Timor-Leste<\/option><option value=\"Turkmenistan\">Turkmenistan<\/option><option value=\"Tunisia\">Tunisia<\/option><option value=\"Tonga\">Tonga<\/option><option value=\"Turkey\">Turkey<\/option><option value=\"Trinidad and Tobago\">Trinidad and Tobago<\/option><option value=\"Tuvalu\">Tuvalu<\/option><option value=\"Taiwan\">Taiwan<\/option><option value=\"Tanzania, United Republic of\">Tanzania, United Republic of<\/option><option value=\"Ukraine\">Ukraine<\/option><option value=\"Uganda\">Uganda<\/option><option value=\"United Kingdom\">United Kingdom<\/option><option value=\"Isole Minori degli Stati Uniti\">Isole Minori degli Stati Uniti<\/option><option value=\"United States\">United States<\/option><option value=\"Uruguay\">Uruguay<\/option><option value=\"Uzbekistan\">Uzbekistan<\/option><option value=\"Vatican city\">Vatican city<\/option><option value=\"Saint Vincent and the Grenadines\">Saint Vincent and the Grenadines<\/option><option value=\"Venezuela, Bolivarian Republic of\">Venezuela, Bolivarian Republic of<\/option><option value=\"British Virgin Islands\">British Virgin Islands<\/option><option value=\"USA Virgin Islands\">USA Virgin Islands<\/option><option value=\"Viet Nam\">Viet Nam<\/option><option value=\"Vanuatu\">Vanuatu<\/option><option value=\"Wallis and Futuna Islands\">Wallis and Futuna Islands<\/option><option value=\"Samoa\">Samoa<\/option><option value=\"Republic of Kosovo\">Republic of Kosovo<\/option><option value=\"Yemen\">Yemen<\/option><option value=\"Mayotte\">Mayotte<\/option><option value=\"South Africa\">South Africa<\/option><option value=\"Zambia\">Zambia<\/option><option value=\"Zimbabwe\">Zimbabwe<\/option><\/select><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"aftersales-non-conformita-field1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Soci\u00e9t\u00e9 (obligatoire)\" value=\"\" type=\"text\" name=\"aftersales-non-conformita-field1\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"aftersales-non-conformita-field2\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom (obligatoire)\" value=\"\" type=\"text\" name=\"aftersales-non-conformita-field2\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"aftersales-non-conformita-field3\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"T\u00e9l\u00e9phone (obligatoire)\" value=\"\" type=\"text\" name=\"aftersales-non-conformita-field3\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"aftersales-non-conformita-field4\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email (obligatoire)\" value=\"\" type=\"email\" name=\"aftersales-non-conformita-field4\" \/><\/span><br \/>\n\t<hr \/>\n\t<\/p>\n\t<h3>SOURCE DATA:\n\t<\/h3>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"aftersales-non-conformita-field5\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Num\u00e9ro de s\u00e9rie (obligatoire)\" value=\"\" type=\"text\" name=\"aftersales-non-conformita-field5\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"aftersales-non-conformita-field6\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Projet \/ Num\u00e9ro d\u2019AR (obligatoire)\" value=\"\" type=\"text\" name=\"aftersales-non-conformita-field6\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"aftersales-non-conformita-field7\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Lieu d\u2019installation (obligatoire)\" value=\"\" type=\"text\" name=\"aftersales-non-conformita-field7\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"aftersales-non-conformita-field8\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"aftersales-non-conformita-field8\"><option value=\"Nature de la r\u00e9clamation (obligatoire)\">Nature de la r\u00e9clamation (obligatoire)<\/option><option value=\"Livraison non conforme\">Livraison non conforme<\/option><option value=\"Erreur lors de la mise en service\">Erreur lors de la mise en service<\/option><option value=\"Garantie\">Garantie<\/option><option value=\"Dommages de transport\">Dommages de transport<\/option><option value=\"Autre\">Autre<\/option><\/select><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"aftersales-non-conformita-field9\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"aftersales-non-conformita-field9\"><option value=\"Type de d\u00e9faut (requis)\">Type de d\u00e9faut (requis)<\/option><option value=\"M\u00e9canique\">M\u00e9canique<\/option><option value=\"\u00c9lectrique\">\u00c9lectrique<\/option><option value=\"En rapport avec la r\u00e9frig\u00e9ration\">En rapport avec la r\u00e9frig\u00e9ration<\/option><\/select><\/span><br \/>\n\t<hr \/>\n\t<\/p>\n\t<h3>DESCRIPTION D\u00c9TAILL\u00c9E DU DOMMAGE:\n\t<\/h3>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"aftersales-non-conformita-field10\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"aftersales-non-conformita-field10\"><\/textarea><\/span><br \/>\n\t<hr \/>\n\t<\/p>\n\t<h3>JOINDRE PHOTOS D\u00c9TAILL\u00c9ES AU DOCUMENT DE D\u00c9FAUT \/ DOMMAGE:\n\t<\/h3>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"img-1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"img-1\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"img-2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"img-2\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"img-3\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"img-3\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"img-4\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"img-4\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"img-5\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"img-5\" \/><\/span><br \/>\n\t<hr \/>\n\t<\/p>\n\t<p>Assurez-vous de compl\u00e9ter le formulaire de r\u00e9clamation.<br \/>\nUn formulaire non enti\u00e8rement compl\u00e9t\u00e9 ne pourra pas \u00eatre trait\u00e9 et entra\u00eenera des retards.<br \/>\nD\u00e8s l\u2019enregistrement de la r\u00e9clamation, nous vous enverrons un num\u00e9ro de service. Nous vous prions de toujours indiquer ce num\u00e9ro dans tous les futures \u00e9changes.\n\t<\/p>\n<hr \/>\n\t<div class=\"bordered-form-entry\">\n\t\t<h2 style=\"color:red;\"><u>Les champs ci-dessous sont obligatoires pour soumettre la demande:<\/u>\n\t\t<\/h2>\n\t\t<div class=\"form-privacy-label newsletter-box\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacynl\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"privacynl\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> Je souhaiterais recevoir les informations marketing de ThermoKey (newsletter, invitations aux \u00e9v\u00e9nements commerciaux et informations sur les produits et les services).<br \/>\nJe suis conscient que je peux r\u00e9voquer mon consentement \u00e0 tout moment et gratuitement en cliquant sur le lien de d\u00e9sinscription qui est pr\u00e9sent sur chaque newsletter ou en envoyant un e-mail \u00e0 info@thermokey.com\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-privacy-label\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacymk\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"privacymk\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> J'ai lu <a href=\"\/fr\/privacy-policy\/\" target=\"_blank\">l'information sur la politique de confidentialit\u00e9<\/a> et j'accepte que ThermoKey puisse utiliser mes donn\u00e9es personnelles pour me fournir des informations de marketing.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/body><\/html>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_section disable_element=&nbsp;&raquo;yes&nbsp;&raquo;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3959","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Apr\u00e8s-vente - Rapport de plainte \/ erreur - Thermokey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thermokey.com\/fr\/apres-vente-rapport-de-plainte-erreur\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apr\u00e8s-vente - Rapport de plainte \/ erreur - Thermokey\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.thermokey.com\/fr\/apres-vente-rapport-de-plainte-erreur\/\" \/>\n<meta property=\"og:site_name\" content=\"Thermokey\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-12T10:07:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.thermokey.com\\\/fr\\\/apres-vente-rapport-de-plainte-erreur\\\/\",\"url\":\"https:\\\/\\\/www.thermokey.com\\\/fr\\\/apres-vente-rapport-de-plainte-erreur\\\/\",\"name\":\"Apr\u00e8s-vente - Rapport de plainte \\\/ erreur - Thermokey\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.thermokey.com\\\/fr\\\/#website\"},\"datePublished\":\"2017-12-01T10:22:10+00:00\",\"dateModified\":\"2026-03-12T10:07:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.thermokey.com\\\/fr\\\/apres-vente-rapport-de-plainte-erreur\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.thermokey.com\\\/fr\\\/apres-vente-rapport-de-plainte-erreur\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.thermokey.com\\\/fr\\\/apres-vente-rapport-de-plainte-erreur\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.thermokey.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Apr\u00e8s-vente &#8211; 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